Refund Policy

Refunds for Discovery Sessions or the Transformation Program may be requested within 7 days of purchase, provided no session has been delivered and no edited files have been shared. Once an editing session is completed or digital materials (including edited files) are sent, that portion is no longer eligible for refund.

Editing sessions that have already been delivered or any digital materials, files, or revisions that have already been accessed or downloaded are non-refundable.

If you have purchased a package with multiple sessions and not all sessions have been used, you may request a prorated refund for the unused portion within 30 days of purchase.

Monthly or yearly partnerships can be cancelled at any time, and your plan will remain active until the end of the current paid period. No refunds are provided for the remaining portion of a current month or year once editing services have been delivered.

Missed sessions are non-refundable. If you need to reschedule, please contact me at least 24 hours in advance. I will always try to accommodate rescheduling when possible.

If you believe you’ve been charged in error or made a duplicate payment, contact me right away so I can investigate and process any necessary refunds.

To request a refund, email me at contact@josephgreen.store with your name, service purchased, date of payment, and reason for your request. I will respond within 3 business days.

Approved refunds will be processed back to your original payment method via Stripe. Refunds typically appear on your account within 5–10 business days, depending on your bank.

I encourage all clients to contact me first with any issues. If you initiate a chargeback without contacting me, your access to services may be suspended while the issue is resolved.